AnkesaPRO is a digital platform built to make preparing and filing complaints and requests simpler, clearer and better organised.
We believe administrative procedures should not be complicated.
That is why we built a platform that combines technology, automation and professional support to help citizens prepare their documentation in a structured and professional way.
Why does AnkesaPRO exist?
A fine, a decision or an administrative procedure usually arrives together with questions:
- Where should I turn?
- Which documents do I need?
- How should I write the complaint?
- What information must I include?
- What is the next step?
AnkesaPRO was created precisely to simplify this process.
Instead of leaving you alone with forms, documents and unclear procedures, the platform guides you step by step, from uploading the document to preparing the complaint or request.
Technology that works for you
AnkesaPRO uses modern technology, including OCR and Artificial Intelligence, to analyse the documents you upload and to help prepare your documentation.
The platform can:
Analyse the document
Upload or scan the document and the system identifies the relevant information.
Structure the case
The information is organised according to the type of complaint or request.
Generate the document
Based on the data provided, a structured and professional document is prepared.
Guide you through the next steps
You receive clear instructions for the process and can follow the status of your case on the platform.
For cases that need extra attention, AnkesaPRO also offers professional review and support.
What we aim for
Simplicity
Administrative procedures can be intricate. We aim to turn them into clear, understandable steps.
Clarity
You should know what you are doing, which documents are needed and what the next step is.
Professionalism
Documents should be structured, clear and prepared to a professional standard.
Technology with a purpose
Technology should save time and reduce complexity. That is why we use automation and artificial intelligence where they can make the process more efficient.
Privacy and security
Documents and personal data need careful handling. AnkesaPRO applies technical and organisational measures to protect users' information and privacy.
Our mission
To make complaint and request procedures more accessible, more understandable and more efficient for citizens.
By combining technology with structured processes and professional support, we aim to reduce the time, the uncertainty and the difficulties that usually come with administrative procedures.
Our vision
Our vision is for AnkesaPRO to grow into a trusted digital platform for managing complaints, requests and administrative procedures, where citizens can understand the process more easily and take the steps they need from a single place.
We want technology to make the relationship between citizens and institutions simpler, more transparent and more efficient rather than more complicated.
Your complaint starts here.
From the first document to the finished complaint, AnkesaPRO guides you step by step.
Start complaintHave a question? Contact our support team.