How the platform works

1. Choose the directorate or institution

Select the relevant institution or area and review the list of required documents before proceeding.

2. Choose the type of complaint or request

Determine whether you are filing a complaint, a request, or another document, according to the options offered by the selected module.

3. Fill in the data or upload documents

Scan or upload the relevant document (e.g. fine, decision, request). The AI analyzes it automatically and fills in the fields for you, or you fill in the data manually.

4. Verify the data

Check the fields read by the AI or filled in and correct any errors before proceeding.

5. Choose the legal path / option

Choose the approach that suits your case (e.g. full contest, alternative resolution, or standard request), where this option is available.

6. Sign and pay

Draw your digital signature and complete the fee payment.

7. Receive the document

You receive the document by email and in your dashboard, then print it and deliver it physically to the relevant institution, or choose Premium and we do it for you.

8. Mark as delivered

Once you have delivered the document, return to the relevant page on the platform, find your case, and click "Delivered" to confirm the delivery.