Get more when you buy more
Plan your cases ahead and earn a discount when you buy several packages at once. The more packages you choose, the bigger the discount.
- 1
Choose the package
Pick Basic, Standard, Premium or Professional, depending on the level of service you need.
- 2
Choose how many
Set how many packages you want to buy. The more packages, the bigger the discount you get.
- 3
The packages go to your profile
After payment they land in your account by themselves, and the dashboard shows what you bought, used and have left.
- 4
Create your case
Open the relevant module from your dashboard and follow the guided steps to prepare your complaint or request. If you prefer, you can also contact our staff and we will prepare the case for you.
- 5
Use a package instead of paying
At the last step, if you hold an active package, the platform offers to use it. Once you confirm, one package comes off your balance.
- 6
Valid for 12 months
Packages are valid for 12 months from the date of purchase. Use them for your cases within that period.
Buy more, pay less,choose the package and the quantity
Pick the package that suits you and how many cases you want to buy up front. The more packages you buy, the bigger the discount. Packages are valid for 12 months from the date of purchase.
Number of packages
1
No discountBasic package
Automatic complaint generation
€50.00
For standard and simpler cases, when you want the complaint or request prepared automatically through the platform.
Standard package
Generation plus a staff review
€100.00
For people who want to build the complaint through the platform but also want staff to check it before it is finalised.
Recommended
Premium package
Professional review and filing
€150.00
For people who want the preparation, the review, the finalisation and the filing all handled with professional support.
Professional package
Full service through to the decision
€200.00
The most complete package, for people who want AnkesaPRO to carry the process from preparing the case through to following it up and the decision itself.
| Includes: | Basic package€50.00 | Standard package€100.00 | Premium package€150.00 | Professional package€200.00 |
|---|---|---|---|---|
| Automatic AI analysis of the documentation | ||||
| Automatic reading of the data | ||||
| Automatic generation of the complaint or request | ||||
| A basic check of the document | ||||
| Generation as a PDF | ||||
| An electronic invoice | ||||
| The case saved to your profile | ||||
| A staff review of the complaint | ||||
| More detailed analysis of the documentation | ||||
| Verification of what the complaint says | ||||
| Suggestions for completing the documentation | ||||
| A check of the relevant deadlines | ||||
| Improvement and finalisation of the draft | ||||
| Online support | ||||
| More advanced analysis of the case | ||||
| A manual review by a specialist | ||||
| A professional check of the draft | ||||
| Stronger argumentation where it is needed | ||||
| A check of the documentation | ||||
| A record of any missing documents or information | ||||
| Finalisation of the complaint | ||||
| Filing with the relevant institution | ||||
| Confirmation and notice of the filing | ||||
| Priority handling | ||||
| Support by phone/WhatsApp | ||||
| A guaranteed review if the complaint is refused on formal grounds | ||||
| Priority handling throughout the process | ||||
| A final verification of the documentation | ||||
| Proof of receipt, where the institution provides one | ||||
| Follow-up on the case status | ||||
| Contact with the institution about the status | ||||
| Follow-up through to the decision | ||||
| Notice of the decision and of anything important | ||||
| A digital archive of the case | ||||
| Priority support by phone/WhatsApp |
Frequently asked questions
Packages can be used when preparing a complaint or request for the Kosovo Police and Kosovo Insurance. You also get one free request each for the Bjeshkatari and Directorate of Education modules.